How shipping costs are calculated

We do not use one flat shipping price for the whole catalog. Checkout shipping is calculated from package weight and delivery destination.

• For most small-parcel ground orders, the rate is based on the item's shipping weight and the distance (zone) between the fulfilling warehouse and your delivery ZIP code, using UPS Ground–style weight × destination rate tables.
• The exact shipping amount for your cart is shown at checkout after you enter a deliverable address — it can change if weight, warehouse, or destination changes.
• Oversized / heavy items that ship LTL freight use separate freight quotes. Those costs depend on weight, dimensions, and destination, and are confirmed before the order ships when a quote is required.
• Free shipping, when offered, is stated on the product page and applied only when that offer's conditions are met.

Delivery timing

• When a product page lists a lead time (for example 10–20 business days), that lead time takes priority over general transit estimates on this page.
• After an item ships, small-parcel ground transit within the contiguous U.S. is typically a few business days; expedited options may be available at checkout when offered.
• International and freight shipments often take longer. Transit time depends on destination, carrier, customs, and the shipping method selected.

Small Parcel:

• Ground and 3-Day services will arrive via a small-parcel carrier such as UPS, USPS or FedEx
• A physical street address is required for all addresses, as we do not ship to P.O. boxes.
• Orders with an APO or FPO address can be processed only if the product lists availability for international shipping. These orders are shipped via USPS, for which there is often an additional charge.

LTL Freight:

• Products delivered using LTL Freight will arrive via a large truck from contracted freight carriers. Freight delivery is standard when the size and/or weight of the product is too large to ship using small-package carriers.
• LTL deliveries require a recipient to be present during delivery and are made during normal business hours Monday through Friday between 8 a.m. and 5 p.m. The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour window. Alternatively, you can schedule your own appointment online with our carrier when tracking your shipment.
• LTL Deliveries are ground-floor deliveries made outside the main home entrance (e.g. inside a garage or to a front porch). Please note that the street/driveway of access must be at least 10 feet wide with an overhead clearance of at least 14 feet. If the street or driveway is smaller than this, additional handling charges may apply. Please contact our Customer Service department about availability and pricing for additional services.
• Transporting the item into the home or other area is the customer's responsibility. Individual drivers may provide some assistance, but SweetHomeSupply.com cannot guarantee this additional service. Delivery agents are not equipped to dispose of packaging materials.
• Standard shipping rates for this type of delivery apply to the 48 Contiguous United States only. A physical street address is required for all addresses, as we do not ship to P.O. boxes.

LTL Freight, Inside Delivery:

• Inside Delivery is an upgrade service that includes special handling and placement. Products delivered using LTL Freight, Inside Delivery will arrive via a large truck from contracted freight carriers.
• Upon delivery, the service agent will place your product in the room of your choice. Removal of packaging material is not included with this service.
• Inside deliveries are made Monday through Friday between 8 a.m. and 5 p.m. and require a recipient to be present. The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour window.
• The street/driveway of access must be at least 10 feet wide with an overhead clearance of at least 14 feet, with no vehicle weight restrictions.
• Stairways, doorways, hallways, and turns inside the premises should be at least 36 inches wide.
• The Inside Delivery service includes up to two normal flights of stairs (up to 15 steps each).
• Delivery conditions that are outside the above guidelines and those including but not limited to things such as sharp turns, narrow or gravel driveways, and gated communities or condominiums require additional handing services and fees. If any of these apply to your situation please contact our Customer Service department about availability/pricing for additional services.
• Standard shipping rates for this type of delivery apply to the 48 Contiguous United States only. A physical street address is required for all addresses, as we do not ship to P.O. boxes.